Shipping policy

1. Processing Time                                                                                                           All orders are processed 2-5 business days. As our items are handmade, some pieces may require additional preparation time. You will be notified if there are any delays.

 

2. Shipping Methods & Delivery Time                                                                                   We use trusted services across South Africa.

Estimate delivery times:

• Major cities: 2-3 business days
• Regional areas: 2-5 business days

Delivery times may vary depending on your location and courier operations.

 

3. Shipping Costs                                                                                                             Shipping costs are calculated at checkout based on your location and order size.

4. Packaging                                                                                                                    Due to the fragile nature of our products:

• All items are securely wrapped and protected
• Extra care is taken to prevent damage during transit

 

5. Delivery Responsibilities                                                                                                Please ensure that:

• Your shipping address is correct
• Someone is available to receive the parcel

Lewehuis is not responsible for delays or failed deliveries due to incorrect information.

 

6. Damaged or Lost Parcels                                                                                              If your order arrives damaged:

• Contact us within 24 hours
• Provide clear photos of the item and packaging

If your parcel is lost in transit, we will work with the courier to resolve the issue.

 

7. Collection Option                                                                                                     Customers may choose to collect their orders.